Frequently Asked Questions

Existing Reservation

How can I modify my reservation?

Please Note, all bookings at Novotel Sunshine Coast Resort must be fully prepaid at the time of booking. A non-refundable deposit of the entire accommodation amount (100%) will be processed by Novotel Sunshine Coast Resort within 7/14 days of booking. Any booking or individual night's cancellations, as well as any amendments received after booking, including any No-Shows, will be subject to a 100% cancellation fee, charged by the hotel to the card on file. A hotel credit will not be issued for any cancellations.
Any booking changes or cancellations must be made in writing to registrations@accommodationlink.com.au
We would strongly recommend you confirm your travel details before making the booking, and consider travel insurance that covers the loss of accommodation costs due to medical conditions, flight cancellations, etc. Please speak with your travel insurer for more details.

Do I need to complete a payment authorisation form?

If your chosen hotel’s deposit policy states that they will be requiring payment from the person checking in at the time of arrival, and you wish to charge a company credit card for any hotel charges, then you may be required to complete a hotel credit card authorisation form or be sent a secure payment link from the hotel. Please contact us between 45-30 days prior to the attendee’s arrival date, and we will assist accordingly.
Our contact details are listed at the bottom of this page.

I called my hotel and they have no record of my reservation

You only need to work with Accommodation Link to manage your hotel reservation. If you need further assistance, contact us using the information listed at the bottom of this page.

Making Reservations

What are my options when my hotel choice is unavailable?

Hotels rooms offered through Accommodation Link at discounted event rates are limited and available on a first-come, first-served basis. While conducting your search, the online system reflects up-to-the-minute availability and booking options. If you require further assistance, please contact Accommodation Link at registrations@accommodationlink.com.au.

How can I book or edit a group of hotel rooms?

Please find a Group Booking guide HERE.

Are my special requests guaranteed?

All requests are at the discretion of the hotel (e.g., high floor, 2 beds, early check-in, etc). While the hotel will generally do its best to honor requests, requests cannot be guaranteed until check-in - unless specifically described in your room type.

Payment

How do I pay for my hotel room?

Payment for your room is collected by the hotel, not Accommodation Link. You must provide a credit card to Accommodation Link at the time of booking to guarantee you will adhere to the payment, cancellation and any other special policies of the reservation - this is called a “payment guarantee”. Should you violate the policies and booking conditions (if you do not show up to the hotel, cancel partially/or in full within the cancellation penalty period, etc.), the credit card provided to book your room may be charged. Please refer to your hotel’s specific policies for full details.

When will my credit card be charged?

Each hotel offers their own booking policies. Please ensure you read these carefully and accept these prior to confirming your booking.

Official Hotels

Why should I book with accommodation link instead of directly with the hotel?

By making your reservation within your event’s official housing block, you are supporting the event and ensuring lower overall costs such as registration and convention center fees. Personally, you benefit by receiving the lowest rate for your room(s) as well as added services and incentives only available to those who book through Accommodation Link.

Shouldn’t I just book my hotel through my company’s travel provider?

Booking with anyone other than Accommodation Link does not allow you access to the official, discounted rates negotiated specifically for the event. You will also miss out on the benefits that come with booking in your event's official hotel block. If your company mandates that you use your corporate travel arm or another company to book your hotel/travel, it’s worth asking your travel manager to book through Accommodation Link to receive the benefits of your event’s official hotel block.

Event Information

How can I get information about event registration?

Registration for the event is handled by a different vendor. Please see the registration page of the event’s website for further information or to log in to the registration system.

If you've looked through the information above but still have a question,
please contact our team through email at registrations@accommodationlink.com.au

or by phone on 1300 79 20 30 (Monday to Friday | 9:00am-5:00pm AEST).