Frequently Asked Questions

Existing Reservation

How can I modify my reservation?

Click Here for step by step instructions. Your reservation is fully accessible and manageable online, and can be accessed by using the link found in your reservation confirmation sent to you via email. You may want to verify the dates you are able to make changes i.e. cancellation t&c’s (in your confirmation), then just follow the instructions to log in (password is required). If you have forgotten your password, you can easily reset this on the login page.
If you require further assistance please send through your request to registrations@accommodationlink.com.au and a member of our team will be in touch.

Do I need to complete a credit card authorisation form?

If your chosen hotel’s deposit policy states that they will be requiring payment from the person checking in at the time of arrival, and you wish to charge a company credit card for any hotel charges, then you are required to provide a credit card authorisation form, completed by the credit card holder and return it to registrations@accommodationlink.com.au at least 45 or 30 days prior to your arrival (hotel dependent). If you do not provide this authorization, you will be personally responsible for these expenses prior to check out with your hotel.

I called my hotel and they have no record of my reservation

Not to worry. Your reservation details are not transferred from Accommodation Link's system to the hotel's system until approximately 2 weeks prior to the event. You only need to work with Accommodation Link to manage your hotel reservation. Please consult your confirmation for the link to log in to your reservation and the schedule for when reservations are transferred to the hotel. If you need further assistance, just contact us using the information below.

Making Reservations

What are my options when my hotel choice is unavailable?

Hotels rooms offered through Accommodation Link at discounted event rates are limited and available on a first-come, first-served basis. While conducting your search, the online system reflects up-to-the-minute availability and booking options. If you require further assistance please contact Accommodation Link at registrations@accommodationlink.com.au.

How can I book a group of hotel rooms?

Please find a Group Booking guide HERE.

How can I request an upgrade?

Upgrades are based on availability and are at the discretion of the hotel. For options regarding upgrades, please contact Accommodation Link at registrations@accommodationlink.com.au

What's the difference between a double occupancy room and room with 2 beds in it?

The types of hotel rooms and rates offered are determined by the hotel. Some hotels determine rates by the size/type of room, and some hotels determine the rate by how many people are staying in the room. Double occupancy is defined as 2 people sharing a room and does not necessarily mean that 2 beds will be in the room. If you wish to have twin bedding configuration (2 beds), you can make that request during the booking process.

Are my special requests guaranteed?

All requests are at the discretion of the hotel (e.g., high floor, 2 beds, early check-in, etc). While the hotel will generally do its best to honor requests, requests cannot be guaranteed until check-in - unless specifically described in your room type.

Am I able to get hotel points when I book that property through accommodation link?

Yes, you can earn rewards points with your preferred hotel chain when booking in the official hotel block—simply enter your rewards or frequent guest number when booking through our online system. When we transfer your reservation details to the hotel approximately 2 weeks prior to the event, your frequent guest number will be included with your information and you will receive your points. Please refer to your hotel rewards program’s T&Cs for further details.

Payment

How do I pay for my hotel room?

Payment for your room is collected by the hotel, not Accommodation Link. You must provide a credit card to Accommodation Link at the time of booking to guarantee you will adhere to the payment, cancellation and any other special policies of the reservation—this is called a 'payment guarantee'. Should you violate the policies and booking conditions (if you do not show up to the hotel, cancel outside of the agreed upon window of time, etc.), the credit card provided to book your room may be charged. Please refer to your hotel's specific policies for full details.

When will my credit card be charged?

Your credit card will not be charged at the time of booking. Each hotel offers their own booking policies. Please ensure you read these carefully and accept these prior to confirming your booking.

Official Hotels

Why should I book with accommodation link instead of directly with the hotel?

By making your reservation within your event's official housing block, you are supporting the event and ensuring lower overall costs such as registration and convention center fees. Personally, you benefit by receiving the lowest rate for your room(s) as well as added services and incentives only available to those who book through Accommodation Link.

Shouldn't I just book my hotel through my company's travel provider?

Booking with anyone other than Accommodation Link does not allow you access to the official, discounted rates negotiated specifically for the event. You will also miss out on the reservation flexibility and other benefits that come with booking in your event's official hotel block. If your company mandates that you use your corporate travel arm or another company to book your hotel/travel, it's worth asking your travel manager to book through Accommodation Link to receive the benefits of your event's official hotel block.

Event Information

How can I get information about event registration?

Registration for the event is handled by a different vendor. Please see the registration page of the event's website for further information or to log in to the registration system.

If you've looked through the information above but still have a question,
please contact our team through email at registrations@accommodationlink.com.au

or by phone on 1300 79 20 30 (Mon - Fri 9:00am - 5:00pm AEST).